Help & FAQ

Answers to your questions about logging in, managing your booking, and reaching your Harr Travel advisor. If you can’t find what you need here, a real person is always just a phone call away.

How Can We Help

Log In

Access your guest account to review confirmations, documents, and household information.

Manage My Booking

Review your itinerary or
make a payment.

Get in Touch

Reach a real person on our team,
by phone, email,
or in person.

A large modern cruise ship with distinctive white hull and colorful funnel markings navigates

How to Log In to Harr Travel

Your guest account gives you a single place to review confirmations, travel documents, and make payments on your own.

Here’s how to get in:

  1. Go to https://booking.harrtravel.com/web/customer/login.aspx
  2. Enter the email address on file with your Harr Travel account, along with your password.
  3. First time logging in? Choose “If you don’t have an account? Click Here” and use the email address from your booking confirmation to link your existing reservations automatically.
  4. Forgot your password? Select “Reset Password” and a reset link will be sent to your email within a few minutes.
  5. You can also access your booking with just the cruise line Confirmation Number and your name by clicking on “Manage My Booking”

Still stuck? Don’t worry about the confirmation number – just call us at 1-888-871-4233 and our team will pull up your account and get you sorted.

Managing an Existing Booking

When you first log in and open your booking or search for it with Manage My Booking, you will be presented with a short trip summary. At the bottom of that screen click View More Details to open your full booking.

Once in your booking, review your reservation details. To make a payment, in the upper right click Make Payment, then follow the payment prompts.

Need to change a cabin, add air, or request a special occasion note for the dining room? Just reply to any email from your advisor or call us directly – changes to an existing booking are always handled by us personally.

We’d Love to Hear From You

Whether you have a quick question or a big trip to plan, a member of our team is ready to help – by phone or by e-mail.

Call or Email Us

1-888-871-4233
info@harrtravel.com

Submit a Service Request

Frequently Asked Questions

Firstly, the most important thing stays exactly the same. Your advisor, backed by our Customer Experience team, remains your first call for everything — questions, planning, bookings, and everything in between. The personalized service and friendly team you’ve come to love is here to stay.

Our new site is home to richer destination and cruise line content, along with our signature cruise ship YouTube videos. We also have a brand new booking experience that clearly shows you available promotions and rates. We think you’ll love exploring it.

If you’ve previously logged into HarrTravel.com, you will notice some changes. You will need to register for a new account:

https://booking.harrtravel.com/web/customer/Registration.aspx

All of your upcoming reservations will be accessible your new HarrTravel.com account. Please note that any past cancelled or departed sailings will not appear in your new account history. We continue to have record of those should you ever have a question.

You can also view your booking details and make payments by entering your cruise reservation number and last name:

https://booking.harrtravel.com/web/customer/bookings.aspx

We have transitioned over to a brand new booking engine and account system. To access your bookings, please register now: https://booking.harrtravel.com/web/customer/Registration.aspx

Once you have registered, you should see bookings connected to that e-mail address listed. It may take up to 24 hours for these to appear in your new account. In the meantime, you can access any existing reservation using your confirmation number and name:
https://booking.harrtravel.com/web/customer/bookings.aspx

Please follow this link then select “Forgot My Password.”
https://booking.harrtravel.com/web/customer/login.aspx

You will then receive a password reset link.

Certainly! Give us a call 7 days a week between 9AM and 9PM Eastern, and we can assist: 1-888-871-4233

Payments can be made online when logged in to your HarrTravel.com guest account, through the Manage My Booking link, or by phone with our team. We’ll always let you know your payment due dates well in advance and will remind you in the weeks leading up to the final payment deadline.

Yes. Cabin changes, changes to ship and sail date, additional guests, dining preferences, special occasion and much more can all be handled by our Customer Experience team or your Advisor. Just reply to any email from your Harr Travel contact, call us directly or submit a service request. Some changes may carry fees set by the cruise line, which we’ll always explain before making any adjustments.

For contemporary large ship cruising, we generally recommend booking 4 to 12 months before departure. For small ship and luxury voyages, including expedition and world voyages, 12 to 24 months out is common, since staterooms on these ships sell out well ahead of time. Certain seasonal destinations like Alaska, Northern Europe and Japan also book up a year or more in advance. Booking early is also how you access the strongest pricing and cabin selection, particularly if you are traveling as a family or group.

You may change your household or personal guest information after you log in at any time. On this page, you may change your personal information, password, and household guest information.

No. In accordance with our Privacy Policy, we do not share your personal information with any third party. Please refer to our Privacy Policy.

We are only able to accept bookings from our US and Canadian guests, or international guests with a US credit card and billing address.

We accept American Express, Visa, Mastercard, and Discover. We do not currently accept Klarna, Affirm or Afterpay.

Yes. We are proud of our commitment to protecting your privacy online. We value your trust in us and will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. When users submit sensitive information via the website, your information is protected both online and offline. When our registration form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. If you have any questions, please refer to our Privacy Policy.

In most cases, yes. Even for cruises departing from and returning to the same U.S. port, such as many Alaska sailings, a valid passport (or other accepted travel document) is strongly recommended and, depending on the itinerary, may be required. Passports generally must be valid for at least 6 months past the date of your return home. Other entry and documentation requirements vary by destination. Your cruise line has the most up to date documentation requirements and a member of our team can forward that information should you need it.

You are eligible for the same loyalty points earning as you would by booking direct. If you earn credit card points or bonuses, do know that payments will post on your credit card statement showing as a charge from the cruise line rather than a charge from Harr Travel.

We are happy to save you money! We approach this as a collaborative effort as we do not have an automated system to continuously monitors reservations for price reductions. Our team will typically review rates when you contact us to make a payment or update, and again when they send your final payment reminder email. If a lower rate becomes available and you notice it before one of those touchpoints, please do not hesitate to reach out. At times you might receive private e-mail offers or coupons from the cruise line, and we are always happy to check. We will review your reservation and determine whether an applicable promotion will save you money or add additional value.

Inclusions vary by cruise line and cabin category, and this is exactly why we walk through what works best for your trip during the booking process. Your advisor will lay out clearly what’s included, from meals and entertainment to gratuities, Wi-Fi, and beverage packages, so you know precisely what to expect and there’s no last minute unexpected expenses once you’re onboard.

Booking with Harr Travel gives you access to expertise and detailed knowledge of each ship, insider knowledge from advisors who have personally sailed the ships we recommend, and an advocate in your corner if anything comes up before or during your voyage. We also have access to exclusive pricing not always available to the general public, even when booking direct. It costs nothing extra to book through us, and you gain a relationship that continues well after you disembark.

Absolutely. Harr Travel has filmed more than 2,400 firsthand ship and stateroom video tours, the largest library of its kind in the industry. Ask your advisor for the link to the specific ship and cabin category you’re considering, or browse our YouTube channel directly.

Your advisor is reachable throughout your journey. Often the people best positioned to help resolve any issues during a voyage are the onboard Guest Services team. However, we are here 7 days a week. If you need something urgently, please either email us at info@harrtravel.com, or call us – 1-888-871-4233.

Hosted Journeys are curated group trips personally led by our team, with exclusive pricing and special onboard and onshore experiences you won’t find booking on your own. Visit the Hosted Journeys page to see upcoming sailings, or reach out to an advisor to be notified when new journeys are announced.

Still Have a Question?

Some things are easier to talk through than type out. Call us at 1-888-871-4233 or reach out through our service request form, and a real member of our team will help you find the answer, or the cruise, you’re looking for.

CST: 2009021-40